Expert Travel

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FREQUENTLY ASKED QUESTIONS


  • How do we buy from Experttravel.ae?

    By visiting our website and sending us an enquiry for the travel service you require we will e-mail you a quotation with itinerary or booking information.

  • How long does it take to receive a quotation?

    The response time to enquiries vary depending on availability but on average a client can expect a response within 15 minutes from submitting an enquiry.

  • How do we submit payment online?

    Once you confirm that the service is correct and agree to the price quoted we will e-mail you a link from where you will submit your credit card details and process the payment.

  • How will we receive the service we have booked and paid for?

    All bookings are issued electronically and a voucher or itinerary is issued. This will be e-mailed to you.

  • How do we make changes to a booking once issued?

    In order to change a booking or itinerary once issued and billed you will need to e-mail your Experttravel consultant, and as per the charges already conveyed during the booking stage, they will give you a costing for the change if there is one. Once you agree to the charges a link with the invoice amount will be e-mailed to you and you can pay for the change there.

  • How do we cancel a booking once issued?

    Cancellations will be done according to the policy communicated to you during the booking stage. The charges will be relayed to you and once confirmed cancellation and refund will be processed.

  • Are your services limited to only the UAE?

    We offer travel services worldwide, please send us any enquiry you have and we will respond in a timely manner to advise whether we may be able to assist you.

  • Why do we have to submit an enquiry online?

    We pride ourselves in offering the best price and service in the market, this is done by checking availability on a real-time basis, hence why we work on an e-mail communication basis.

If any question arises, please don't hesitate to get in contact with us.

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